Our Privacy Policy

UPDATED 23/08/2019

Ensuring security and confidentiality.

YES ℠, its parent company and its affiliates (collectively, “YES”) are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy outlines how YES collects, uses, discloses, and safeguards information about you. We also describe the choices you have about your information.

This Privacy Policy was updated and is effective on August 22, 2019. These updates are designed to make it easier to understand how we use your information, whether you are browsing our websites or using our Services.

We have made some updates to the format of this Privacy Policy to help you more easily find information relating to our privacy practices and we have simplified some of the language.

1. Our Services

YES offers a suite of social media management tools that are accessible via our websites and mobile applications. These tools allow you to bring together all of your social media accounts for easy access and management through a single online portal. Through this portal, you can manage your social media, marketing, and advertising campaigns; engage with your audiences; schedule and publish messages; and analyze the results of these activities. Collectively, we refer to these tools as our “Services”.

Any collection, use, and management of personal information by the social networks, including Instagram, Facebook, LinkedIn, Twitter, YouTube, Google MyBusiness, OK.RU, VKontakte, Reddit, Telegram, Pinterest, Tumblr and WhatsApp (collectively, the “Social Networks”) are governed by their respective privacy policies and terms. When using Social Networks, you are required to comply with their privacy policies and terms. We recommend you carefully review their privacy policies and terms, as YES is not responsible for the Social Networks.

Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes.

2. What information does YES collect?

We collect information about you as reasonably necessary for the following activities:

Using our Services

We collect the following information when you use our Services:

Account information:

  • Your contact and profile information including your name, email address, organization name, and address; your preferences such as language, time zone, and the types of communication you would like to receive from us; and image (if you choose to provide this). We may also obtain this information if you choose to use a social login service, such as Facebook Login, to create or access your account.
  • Billing and other payment information (if you sign up for a paid service or purchase a Third-Party Service), including payment method details, such as credit card number.
  • The Services you have acquired from us, including the type of plan, number of team members, and transaction information related to the Services.

Content:

  • Your social profile information for Social Networks you choose to connect to the Services. For example, your Facebook profile information may include your Facebook username and profile image.
  • A specific location such as an address, a city, or a place (for example, a restaurant) if you choose to share this information.
  • Your messages, posts, comments, images, advertising, and other material you curate on and upload to the Services; and information that is collected from the Social Networks that you choose to connect to and which is displayed on our Services.
  • Content that you may send and receive through Social Networks may contain personal information that YES does not directly collect or process. This may include information such as: names, photos, age, gender, geographic location, opinions, preferences, and phone numbers.

Logs, usage, and support data:

  • Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information, the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers, and cookies. Usage data and analytics, which may include the frequency of login, and the different types of activity undertaken by users.
  • General Location information, such as IP address and the region in which you are located when you are logging in and using the Services.  Customer support questions, issues, and general feedback that you choose to provide.

Surveys, events, and marketing information

If you choose to participate in our surveys, contests, events (such as webinars and in-person events), or those in which we are affiliated, or request information from us about our Services, we may collect information about you related to the survey, contest, or event; your contact information, such as your name, email address, telephone number, organization name and address; and general information about your organization that you choose to provide, such as annual company revenue, number of employees, and industry.

In addition, we may collect information on email open and click rates, including whether individuals clicked on links, and which web pages are visited after opening the email.

Browsing our websites

When you browse our websites, we collect information about you as described below, some of which is collected automatically:

  • When you use automated chat functionality (chatbots) to make an inquiry or other request, we may collect information about you such as your name and email address, your specific request, and information related to your use of our Services. YES and our authorized service providers use cookies and other similar tracking technologies on our websites and Services including web beacons, pixels, and software tokens.
  • Aggregated website usage data including form analysis data (such as time taken to complete the form), engagement rate, session replay, and mouse movements.

3. How do we use your information?

We use your information for the purposes described below:

Providing and securing our Services

  • We need to identify and authenticate our users to ensure, for example, that only those authorized users are able to use the Services for their organization, and to make changes to their accounts.
  • We use information that you provide when signing up to set up your account, process payments, contact you regarding the Services, and manage your account.
  • We use your contact information and information related to your request to respond to your inquiries, manage our contract with you, respond to your questions and requests, and send you updates and information about the Services.
  • We use logging and other data such as general location information—for example, the IP address of your browser or device, to help us manage the performance, security and compliance of the Services.
  • Where you have chosen to share your specific location information, we use this information to provide location based features, such as enabling you to share your location on your posts for Social Networks that support this functionality, and to use any functionality that relies on location information.
  • We analyze usage information, your feedback, support queries, and survey responses to help us understand and make improvements to our Services.

Communicating with you

We use your contact information where appropriate to send you information about our Services, events, marketing communications, and job opportunities. We also use email statistics, such as open rates, to assess the effectiveness of, and to make improvements to our communications.

Improving our websites and applications

We use information about you to help us understand usage patterns and other activities on our websites and applications so that we can diagnose problems and make improvements, including enhancing usability and security.

4. How does YES safeguard your information?

YES maintains industry standard security safeguards to protect your information. This includes ensuring our employees receive appropriate security and privacy training and guidance so they are aware of the measures they need to implement to protect your information.

Access controls are in place to limit access to your information to those who need it to perform their jobs. For example, information about you may be provided to our customer support specialists to help you with your requests. Individuals who are permitted to handle your information must adhere to confidentiality obligations.

We encrypt data where appropriate to ensure that your information is kept private. We undertake vendor security and privacy reviews to ensure that vendors follow our stringent requirements to safeguard your information, and we also enter into data protection agreements with our vendors. All payment information is fully encrypted and handled only by PCI certified organizations.

5. Changes to this Privacy Policy

We may make changes to this privacy policy at any time to reflect updates to our Services, applicable laws, and other factors. We will include a prominent notice on this website and/or our Services if we make any material changes, but we encourage you to stay informed by reviewing this policy periodically.

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